For Immediate Release
Realtime Publishers and IBM Release
The Executive Guide to Service Management in an Uncertain Economy
Industry Vet and Microsoft MVP Jeffrey Hicks offers a concise, informative new book for executives on creating a successful service management strategy.
San Francisco, California, February 8, 2010—Realtime Publishers, the leader in online publishing for the IT professional community, and IBM announced the immediate release of The Executive Guide to Service Management in an Uncertain Economy. CFOs, CIOs, and IT managers all face the same difficult challenges of developing a service management strategy that is tightly aligned with business goals, yet still delivers its services in the most cost-efficient manner possible. This excellent book provides great insight on how to meet the many business requirements of the IT department with smaller staffs and lower budgets, all while still meeting the IT demands from customers, partners, and compliance organizations. Readers will learn how to develop an efficient service management strategy focused on effective asset management, data center automation, and management consolidation. Readers will also receive an action plan for each focus area, providing a checklist of must-do's to execute a successful service management strategy.
"In today's economy, IT is an integral business component that must be accountable for expenditures and offer value to its company. An effective service management strategy can help IT managers meet this goal," explains author and IT expert Jeffery Hicks. "In The Executive Guide to Service Management in an Uncertain Economy, you will learn how a well-designed service management strategy will help to better manage your infrastructure, achieve cost controls, and improve performance."
The Executive Guide to Service Management in an Uncertain Economy offers the following chapters:
Chapter 1: Creating a Well Managed Service Management Strategy
Chapter 2: Creating a Well Managed Data Center
Chapter 3: Effective Management Consolidation
Chapter 4: Effective Asset Management
Realtime Publishers offers online access to this book at no charge via its industry leading Realtime Nexus Digital Library at http://nexus.realtimepublishers.com/egsmue.php
About Realtime Publishers
Realtime Publishers has set the IT-Industry standard for corporate-sponsored online publishing, creating interactive communities that employ RSS, blogs, and podcasting; electronic and printed books; white papers; video tutorials and webinars. With a who's who list of industry expert authors, a veteran editorial staff, and a leading content delivery system through its information portal, Realtime Nexus (http://nexus.realtimepublishers.com), Realtime Publishers offers the most current expert resources for IT professionals. Realtime Publishers' sponsors include Microsoft, McAfee, IBM, Symantec, HP, CA, Novell, and Dell. For more information, please visit http://www.realtimepublishers.com.
About IBM
IBM serves and operates in more than 170 countries and is continually increasing their broad-based geographic reach. All around the world IBM has helped in businesses, governments and institutions in leading solutions – such as smarter utility grids, traffic, healthcare, financial systems, telecommunications and cities.
Press Contact
David Knight
Senior Marketing Manager
Realtime Publishers
415-477-0100 x250
dknight@realtimepublishers.net
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