For Immediate Release
Realtime Publishers and Avaya Release
The Shortcut Guide to Improving Government Services through
Unified Communications
Unified Communications expert Ken Camp provides a leading edge perspective on how to effectively integrate unified communications in government services.
San Francisco, California, March 30, 2010—Realtime Publishers, the leader in online publishing for the IT community, and Avaya announced the immediate release of The Shortcut Guide to Improving Government Services through Unified Communications. IT professionals in all levels of government face the challenge on how to effectively integrate unified communications in government services. This excellent new book provides great insight on how self-service applications can improve customer satisfaction, increase revenue, decrease costs, and enable resource sharing across government agencies. This book offers great solutions on how to integrate unified communications in government services by exemplifying the value in teleworking programs and technologies, exploring how contact centers can improve communications, and addressing how government officials and organizations can effectively integrate social media networking tools to provide enhanced services to citizens.
“The Shortcut Guide to Improving Government Services through Unified Communications is written to benefit all levels of IT leaders in local, state, and federal government agencies. They will come away with a strong understanding of the value these unified communications technologies deliver in terms of both current tactical technology decision making and strategic planning,” explains author Ken Camp.
The Shortcut Guide to Improving Government Services through Unified Communications offers the following chapters:
Chapter 1: How Self-Service Applications Help You Do More With Less
Chapter 2: Using Teleworking for a Greener, More Efficient Government
Chapter 3: Distributing Contact Centers for Better Service and Cost Savings
Chapter 4: Emerging Technologies for a More Transparent, Connected Government
This book is offered using the Realtime publishing model, whereby new chapters are posted as PDFs as soon as they are complete in order to offer the most relevant, technically accurate information available. Realtime Publishers will offer access to the title at no charge from its industry leading Realtime Nexus eBook portal at http://nexus.realtimepublishers.com/sgigs.php
About Realtime Publishers
Realtime Publishers has set the IT-Industry standard for corporate-sponsored online publishing, creating interactive communities that employ RSS, blogs, and podcasting; electronic and printed books; white papers; video tutorials and webinars. With a who's who list of industry expert authors, a veteran editorial staff, and a leading content delivery system through its information portal, Realtime Nexus (http://nexus.realtimepublishers.com), Realtime Publishers offers the most current expert resources for IT professionals. Realtime Publishers' sponsors include Microsoft, McAfee, IBM, Symantec, HP, CA, Novell, and Dell. For more information, please visit http://www.realtimepublishers.com.
About Avaya
Avaya is the global leader in enterprise communications systems. The company offers unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Small and large enterprises rely on Avaya for state-of-the-art communications to improve efficiency, collaboration, customer service and competitiveness. .
Press Contact
David Knight
Senior Marketing Manager
Realtime Publishers
415-477-0100 x250
dknight@realtimepublishers.net
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