For Immediate Release
Realtime Publishers and HP release
The Shortcut Guide to IT Service Management and Automation
Author Rebecca Herold discusses strategies for formalizing,
managing, and automating
IT operations in order to drive efficiencies,
lower costs, and reduce risk.
San Francisco, CA —Friday, July 18th—Realtime Publishers, the leader in expert-driven online media for IT professionals, and HP announced the immediate release of The Shortcut Guide to IT Service Management and Automation. This new eBook, authored by IT compliance and regulations expert Rebecca Herold, demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks. This excellent new guide discusses how the ITIL v3 framework can facilitate the delivery of high-quality IT services across the complete service management life cycle. In addition, the framework can help to align IT operations, applications, and strategies to achieve better governance, compliance, and efficiency across the IT environment, ultimately demonstrating the true value of IT to business units.
“The Shortcut Guide to IT Service Management and Automation is a valuable resource for all levels of IT practitioners who are responsible for aspects of Business Service Management (BSM),” explains author and compliance expert Rebecca Herold. “It provides discussion about practical applications and solving problems, providing a helpful resource for IT practitioners to use time and again for better supporting their business.”
The Shortcut Guide to IT Service Management and Automation includes the following chapters:
Chapter 1: Business Value of Service Life Cycle Management for IT Operations
Chapter 2: Service Transition, Change, and the Service Desk
Chapter 3: Service Operations and Business Service Management
Chapter 4: Automating the Service Life Cycle
The Shortcut Guide to IT Service Management and Automation will be offered following the Realtime publishing model, whereby new chapters are posted as soon as they are complete in order to offer the most relevant, technically accurate information available. Realtime Publishers will offer access to the title at no charge from its industry-leading Realtime Nexus eBook portal at http://nexus.realtimepublishers.com/SGOWAD.htm. The Shortcut Guide to IT Service Management and Automation may also be downloaded from the sponsor’s website at http://www.hp.com.
About Realtime Publishers
Realtime Publishers has set the IT-Industry standard for corporate-sponsored ePublishing, creating interactive communities that employ RSS, blogs, and podcasting; electronic and printed books; white papers; video tutorials and webinars. With a who's who list of industry expert authors, a veteran editorial staff, and a leading content delivery system through its information portal, Realtime Nexus (http://nexus.realtimepublishers.com), Realtime Publishers offers the most current expert resources for IT professionals. Realtime Publishers’ sponsors include Microsoft, McAfee, CA, Novell, and Dell. For more information, please visit http://www.realtimepublishers.com.
About HP
HP focuses on simplifying technology experiences for all of its customers - from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world's largest IT companies, with revenue totaling $100.5 billion for the four fiscal quarters ended July 31, 2007. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
Press Contacts
David Knight
Senior Marketing Manager
Realtime Publishers
415-477-0100 x250
dknight@realtimepublishers.net
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