For Immediate Release
Realtime Publishers and Opsware Release
The Shortcut Guide to Improving IT Service Support through ITIL
Industry expert Rebecca Herold discusses best practices for successful implementation of IT service support using ITIL with newest eBook
San Francisco, CA — July 31, 2007 — Realtime Publishers, the leader in corporate sponsored ePublishing, and Opsware, the leader in the worldwide network change and configuration management market, announced the immediate availability of The Shortcut Guide to Improving IT Service Support through ITIL. Authored by industry veteran Rebecca Herold, this new title addresses how to make change management, incident management and problem management more effective through ITIL, and how ITIL helps support compliance.
The Shortcut Guide to Improving IT Service Support through ITIL offers the following five chapters:
Chapter 1: Challenges with ITIL Implementation
Chapter 2: Effective Change Management through ITIL
Chapter 3: Effective Incident/Problem Management through ITIL
Chapter 4: Supporting Compliance through ITIL
Chapter 5: A Roadmap for Successful ITIL implementation
This guide will be offered using the Realtime publishing model, whereby new chapters are posted as soon as they are complete in order to offer the most relevant, technically accurate information available. Realtime Publishers will offer access to the title at no charge from its industry leading Realtime Nexus eBook portal at http://nexus.realtimepublishers.com/SGITIL.htm. The Shortcut Guide to Improving IT Service Support through ITIL may also be downloaded as it is released on the sponsor's website at http://www.opsware.com.
About Realtime Publishers
Realtime Publishers has set the IT-Industry standard for corporate-sponsored ePublishing, creating interactive communities that employ RSS, blogs, and podcasting; electronic and printed books; white papers; video tutorials and webinars. With a who's who list of industry expert authors, a veteran editorial staff, and a leading content delivery system through its information portal, Realtime Nexus (http://nexus.realtimepublishers.com), Realtime Publishers offers the most current expert resources for IT professionals. Realtime Publishers’ sponsors include Microsoft, Computer Associates, Novell, and Dell. For more information, please visit http://www.realtimepublishers.com.
About Opsware Inc.
Opsware Inc. is the world's leading IT automation company. More than 350 of the world's largest companies have chosen Opsware to automate management of their data centers, reducing their operational costs, improving service quality, and enabling IT compliance. For more information, visit http://www.opsware.com.
Press Contacts
Sarah Owens
Marketing Associate
Realtime Publishers
415-477-0100 x190
Sarah@realtimepublishers.net
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