For Immediate Release
Realtime Publishers and IBM Release
The Executive Guide to Service Management in an Uncertain Economy
Industry expert Jeffery Hicks delivers an approach to service management that will show you how to meet the many business requirements of the IT department
San Francisco, California, October 26, 2009— Realtime Publishers, the leader in online publishing for the IT industry, and IBM announced the immediate release of The Executive Guide to Service Management in an Uncertain Economy. In this informative new eBook, author Jeffery Hicks delivers an approach to service management that will show you how to meet the many business requirements of the IT department, such as reduced staff and lower budgets, all while still meeting the IT demands from customers, partners, and compliance organizations. Readers will learn how to develop an efficient service management strategy focused on effective asset management, data center automation, and management consolidation. Readers will also receive an action plan for each focus area, providing a checklist of must-do's to execute on your service management strategy.
“In today’s economy, IT is an integral business component that must be accountable for expenditures and offer value to its company. An effective service management strategy can help IT managers meet this goal,” explains author and IT expert Jeffery Hicks. “In The Executive Guide to Service Management in an Uncertain Economy, you will learn how a well-designed service management strategy will help to better manage your infrastructure, achieve cost controls, and improve performance.”
The Executive Guide to Service Management in an Uncertain Economy offers the following four chapters:
Chapter 1: Creating a Well Managed Service Management Strategy
Chapter 2: Creating a Well Managed Data Center
Chapter 3: Effective Management Consolidation
Chapter 4: Effective Asset Management
This eBook is offered using the Realtime publishing model, whereby new chapters are posted as soon as they are complete in order to offer the most relevant, technically accurate information available. Realtime Publishers will offer access to the title at no charge from its industry leading Realtime Nexus eBook portal at http://nexus.realtimepublishers.com/egsmue.php.
About Realtime Publishers
Realtime Publishers has set the IT-Industry standard for corporate-sponsored ePublishing, creating interactive communities that employ RSS, blogs, and podcasting; electronic and printed books; white papers; video tutorials and webinars. With a who's who list of industry expert authors, a veteran editorial staff, and a leading content delivery system through its information portal, Realtime Nexus (http://nexus.realtimepublishers.com), Realtime Publishers offers the most current expert resources for IT professionals. Realtime Publishers’ sponsors include Microsoft, McAfee, Computer Associates, Novell, and Dell. For more information, please visit http://www.realtimepublishers.com.
About IBM
For more about IBM, please visit: http://www.ibm.com/ibm/us/en/
Press Contact
David Knight
Sr. Marketing Manager
Realtime Publishers
415-477-0100 x250
dknight@realtimepublishers.net
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